FAQ

Can I purchase a ticket on the door?

Tickets will be available on the door if they have not already sold out. Some tickets will have an increased price on the door. Please arrive in good time to be let in before last entry. Some events are first come, first served and will be subject to capacity.

Where do I collect my wristband?

Information regarding wristband collection will be released in due course.

How long is my ticket or wristband valid for on the night?

Your ticket is valid up until last entry. Last entry varies for each individual event.

Your wristband is also valid up until the event's last entry time and gives you guaranteed entry for the first hour of the event opening, after that it’s first come, first served.

Do I need to bring ID?

Yes. All our nighttime events are strictly 18+. Please bring valid ID: only a driver’s licence or passport will be accepted.

What's the Lineup?

Keep an eye on social media and the Welcome website for all updates.

What about other (non-official) Freshers' Events?

Keep an eye on social media and the Welcome website for all updates.

What about other (non-official) Freshers’ events?

We understand that it can be confusing in the run up to Welcome Week as Bristol is saturated with many different events claiming to be ‘Official’ Freshers’ events. Our official Welcome Programme will be stamped with our logo and have events that take place at The Students’ Union and also in city centre venues we have worked with for a number of years. The official Welcome Week is run by The Students’ Union at UWE, which is a non-profit organisation, and organised on our behalf by Dazed Events. We try to ensure value for money is delivered at every Welcome event - not just another club night.
While some non-official events will surely be enjoyable, please take care when buying tickets to avoid disappointment. If you are unsure, please contact us via suevents@uwe.ac.uk .

I’m not a UWE student, can I still come?

Tickets will only be available to UWE Bristol students, but you can come if your friend who is a UWE Bristol student buys your ticket. Students are limited to two non-UWE Bristol guests.

What if I don’t get into UWE?

We are happy to refund your ticket if you are no longer coming to UWE.

To be eligible for a refund, you will need to send proof to suevents@uwe.ac.uk. This can be a screenshot of your acceptance into another university or alternatively, proof of being declined by UWE.

You can get proof through the UCAS website by logging into your account

I don’t want the ticket anymore, can I get a refund?

Please check all event details carefully before purchasing a ticket as our event partners can’t offer a refund if events are going ahead as planned. For ticket purchases to individual events, you will be able to claim a refund if the date of the event changes, or in the event of a cancellation. You are not entitled to a refund if you change your mind about going or realise you can't go anymore.

If you no longer wish to attend the event, there is an option to transfer/sell your ticket to another student.Follow the steps here

Remember, you can only transfer tickets to other UWE Bristol students. If you are purchasing a ticket or wristband from someone else please ensure they are using the Transfer Feature to avoid scams or being charged too much.

Full T&Cs

We never oversell an event; however, sometimes people with tickets don’t show up and we have to leave people without tickets waiting in the cold. If you plan to be at an event, please arrive before 23:30 (or midnight for 23:00 start) to guarantee your entry. After that point, we’ll start letting everyone else in and the venue may be full when you arrive.

All events are 18+. Please bring valid age ID (Passport/Driving Licence). Failure to produce one of these two will result in you being refused entry without refund. Photocopies are unacceptable.

Please note: All events are closed events for UWE Students and their guests only. Failure to produce a valid student card or proof of attendance will result in lack of admittance without refund.

All venues reserve the right to eject and refuse entry to customers at their discretion. Reasons include, but are not limited to: violence, suspicion of drugs, intoxication.

The Students' Union at UWE operates a Safer Spaces Policy

Tickets are non-refundable and cannot be resold. Searching is a condition of entry. Line-up, set times and billing subject to change.

Please email suevents@uwe.ac.uk with any further questions.

	+44 (0)117 32 82577
	thestudentsunion@uwe.ac.uk
	The Students' Union at UWE, Union 1, Frenchay Campus, Coldharbour Lane, Bristol, BS16 1QY

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